As most reviews state the lobby is spectacular. Sign in went quick and we were greeted with a smile and a cold drink. Our room was ready when we arrived at 12:30 pm.. Our room was ocean view with a tub on the balcony. The room was fine at first, later it took on a sewer smell and we eventually changed rooms. This was one of only 2 issues we experienced. We wished Bianca at the service desk would have taken our desire to get it fixed more seriously. We would rather had not had to change room 5 days into the vacation. The only other issue was extremely poor service and terrible food in the steak house.
Now on to the good stuff- Service at the rest of the resort was outstanding. Drink service at the pool bar, pool side, Lobby bar and anywhere in the area was great. We never had a problem getting lounge chairs at any time of day. The Guacamole Mexican restaurant was better than most we have ever been to- it was delicious. The regular dinner buffet was great and also had very good Mexican as well as a pasta station and buffet choices. Victor at the sports bar was very friendly and made sure we got to see the Packers Monday night football game, thanks again! The guests were an international mix. About 1/3 Mexican, 1/3, from the UK, and 1/3 US and Canada. It was fun meeting people from all over.
